Category: Announcements

ManageBac & OpenApply Downtime

April 14, 2014

ManageBac and OpenApply are down as of 4:52PM HKT (GMT+8). Our hosting service is experiencing a network issue. We are all-hands on deck and will have further updates soon, both here and on Twitter (@managebac). This downtime is unrelated to HeartBleed.

Our sincere apologies for the inconvenience caused.

[Edit] We are back up and running as of 5:29PM HKT (GMT+8). Total downtime lasted 37 minutes.

ManageBac Site Visits in April and May

April 14, 2014

IB Americas

5.5-5.9 Chicago, USA
5.5-5.12 Washington D.C., USA

IB Africa, Europe and the Middle East

4.17-4.18 Helsinki, Finland
4.20-4.29 Dubai, UAE
4.21-4.26 Seville, Spain for the ECIS Leadership Conference
4.28-4.30 Lisbon, Portugal
5.10-5.11 Oslo, Norway for the Nordic Network Conference

IB Asia Pacific

4.18-4.21 South Korea
5.5-5.23 China

If we’re planning to visit your area, and you’d like to meet with us, let us know and we will try our best to stop by.

Don’t see your area listed? Please feel free to contact us about the next planned visit to your region.

Our Response to HeartBleed

April 11, 2014

We’ve received increased questions recently about our response to the HeartBleed bug, which is a security vulnerability recently discovered in the OpenSSL software library. Many popular web apps, including ours, use OpenSSL.

We took immediate action on Tuesday, April 8 with an emergency security upgrade, which you can read more about here. During the update, we patched all servers, and changed all our SSL certificates and application encryption key.

For peace of mind, we do recommend that users change their passwords on all popular web apps, including ManageBac.

You can also check your school’s ManageBac account here to verify that no security holes remain:

Security issues will always be our top priority. Please don’t hesitate to call or email us if you have additional concerns about our response to HeartBleed.

Update Individual Report Cards

April 10, 2014

Individual student report cards can now be generated after the final set of official reports are generated. This function is meant to accommodate situations where an individual student’s official record must be updated after the reporting period is over.

More information, including step-by-step screenshots, can be found in our tutorial here.

ManageBac Emergency Security Update

April 8, 2014

Apologies for the extended downtime this afternoon.  We had to make an emergency security update to ManageBac to respond to:

The update required a full system reboot, and the file consistency check took longer than we originally expected resulting in the total maintenance downtime lasting over 2 hours and 30 min.

We sincerely apologize again for the inconvenience caused and the abruptness of this security update. We aim to keep uptime above 99.9% at all times, but any security issue will always be our top priority. Thank you for your understanding and patience.

Feel free to contact us if you have any questions.

Curriculum Analytics for the Diploma Programme

April 7, 2014

We’re happy to announce the release of in-depth curriculum analytics for IB DP. Units on your system can now be mapped and analyzed across:

  • Approaches to Learning
  • Connections
  • Differentiation
  • Learning Experiences
  • Learning Process

These analytics allow schools to better balance their curriculum and ensure even coverage.

To begin, navigate to Dashboard > Curriculum > Diploma and click on the Analytics tab.

Screen Shot 1

Note that you can filter by Subject Group and Grade Level via the menu on the righthand side.

To view Learning Experiences, select this from the dropdown menu.

Screen Shot 2

You will be able to view the frequency of coverage in each grade level and for each subject. The above screenshot displays both years of IB DP and the frequency of Learning Experiences coverage in Language A, and Second Language. To see which units address a specific Learning Experience, hover the mouse cursor over on the (i) icon.

Mathematics HL and SL Separate in Whole School Curriculum

April 4, 2014

IB DP Mathematics HL and Mathematics SL Units now occupy separate columns in the Dashboard > Curriculum > Whole School Curriculum view.

Screen Shot 1

This allows the Mathematics HL and Mathematics SL curriculums to be viewed independently.  These columns are displayed by ticking the boxes in the right-hand menu.

Screen Shot 2

iSIS: First Release

April 3, 2014
We are thrilled this week to be inviting the first group of ManageBac schools to test-drive iSIS, our international school information system.
iSIS is built from the ground up to integrate with ManageBac and provide behavior, demographics, analytics, and billing functions for international schools.

international school information system

Selected schools this week have been provisioned with live iSIS accounts, allowing them to review real student & family demographic details, ManageBac report cards, and Diploma exam registration status directly on iSIS.

Currently, core demographic information syncs seamlessly to iSIS from OpenApply and ManageBac. And any changes you make on iSIS will automatically flow back into ManageBac and OpenApply as a live account!
Please see below for a complete release timeline for iSIS features and also when we will by syncing over remaining information from ManageBac:
  • Behavior
  • Bulk E-mail & SMS
  • Historical Transcripts synced from ManageBac
  • Analytics
  • Data Import
  • Granular Access & Permissions
  • iSIS Public API
  • Data Export
  • Historical Attendance synced from ManageBac
  • Timetables
  • Single-Sign-On and Identity Management (SAML, LDAP)
  • Billing
Based on feedback from many schools, we are exploring partnerships and integrations to provide a health module. We will be posting weekly updates to our blog, so please stay tuned! We look forward to hearing your feedback, suggestions and feature requests, and we will be working hard over the next few months to make sure iSIS comprehensively meets your schools’ needs.

To learn more about iSIS or to sign up for a trial account, please see:

Schedule a personal online demonstration here:

PYP Homeroom Attendance by Homeroom Class Teacher

March 21, 2014

We’ve recently deployed an option to allow PYP Teachers to take Homeroom Attendance for the students in their PYP Homeroom classes.  This option can be enabled in Settings > Attendance > Settings.

Screenshot 1

Once this option has been enabled, students in a PYP Teacher’s Homeroom class will appear in the teacher’s Attendance > Homeroom Attendance tab.

Screenshot 2

This will allow for Homeroom Attendance to be taken both by the students’ Homeroom Teacher and the students’ Homeroom Advisor

Sharing Group 4 Internal Assessments through Add Resources

March 21, 2014

Group 4 Science teachers are now able to share Internal Assessments between teachers and classes of the same subject.  To do this, first navigate to Class > IA > Add Resources

Screenshot 1

After selecting the Teacher and Grade, check off the Internal Assessments to be added and then click Add Resources.

Screenshot 2


  • Integrated Information Systems
    for International Education

  • Office Address

    Faria Systems Inc.
    548 Market St. #40438
    San Francisco, CA 94104

  • Taipei Branch Office
    2/F, No. 3, Lane 27
    Section 4, Ren'Ai Road
    Da'an District, Taipei 106
    Taiwan (R.O.C.)

  • Telephone

      +1 866 297 7022

      +44 208 133 7489


  •   +852 8175 8152

      +61 02 8006 2335